Legal
Refund & Cancellation Policy
What to expect if plans change after a coaching session, program, membership, or digital product is purchased.
Draft — review with a qualified lawyer before publishing, and confirm these terms match what Paystack processes for chargebacks/disputes.
Coaching Sessions
A scheduled session can be rescheduled at no cost with at least 24 hours' notice, using the contact details provided at booking. Rescheduling with less than 24 hours' notice, or not attending, forfeits that session.
A full refund is available if requested before the session is scheduled or held. Once a session has taken place, it is non-refundable.
Multi-Session Coaching Packages
Refunds for a package are prorated: sessions already completed are deducted at their standalone price, and the remainder is refunded. Packages are non-refundable once every session has been used.
Programs, Masterclasses & Memberships
A full refund is available within 7 days of purchase, provided less than 20% of the program content has been accessed. Beyond that window, or once a majority of the material has been accessed, the purchase is non-refundable. Monthly memberships can be cancelled at any time to stop future billing; the current billing period is not refunded.
Books & Digital Downloads
Digital products (books, guides, downloads) are non-refundable once delivered, except where the file is defective or materially different from its description.
How to Request a Refund or Reschedule
Contact halisihubconnect@gmail.com with your payment reference and the reason for the request. Approved refunds are returned to the original payment method through Paystack, typically within 5–10 business days depending on your bank or provider.